Returns

Shipping & Returns

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed on the product page.

Shipping options estimated delivery time price

Option 3 to 5 business days Price depends on:

 

·     order size

·     quantity of products

·     destination point

and is calculated individually

International Shipping

Currently, we offer to ship across the U.K. only. Shipping charges for your order will be calculated and displayed on the product page. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AAC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at  support@advancedanimalcare.com with your name and order number, and we will look into it for you.

Return & Exchange Policy

We accept returns up to 14 days after delivery if the item is unused and in its original condition. Please send the item to our warehouse at the following address: The Oran Newtonhill Stonehaven Scotland United Kingdom AB39 3NN. We will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@advancedanimalcare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Contact us

If you have any further questions, please don’t hesitate to contact us at support@advancedanimalcare.com.

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